We're confident you'll love STEM Splitter Pro. If you're not completely satisfied for any reason, we'll refund your purchase within 30 days – no questions asked.
1. Refund Eligibility
You are eligible for a full refund if:
- Your refund request is submitted within 30 days of purchase
- You provide your original receipt or purchase confirmation
- You've used the software in good faith
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email with your purchase confirmation
- Include your reason for the refund (optional, but helps us improve)
- We will review your request within 2-3 business days
- Once approved, refunds are processed to your original payment method within 5-7 business days
3. Refund Processing Time
After we receive and approve your refund request, it typically takes 5-7 business days for the refund to appear in your account. Some payment processors may take longer. Please check with your bank or credit card company if you don't see the refund within this timeframe.
4. Exclusions
The following situations may not be eligible for refunds:
- Refund requests submitted after 30 days from purchase
- Requests without valid proof of purchase
- Software obtained through unauthorized resellers
5. Partial Refunds
We generally offer full refunds. In cases where you've made multiple purchases or received promotions, we will refund the specific product price paid.
6. No Hassle Promise
We want you to be happy with your purchase. If STEM Splitter Pro doesn't meet your expectations for any reason, we'll process your refund without requiring extensive explanations or jumping through hoops. Your satisfaction is our priority.
7. Technical Issues
If you're experiencing technical problems, our support team is here to help! Before requesting a refund, please reach out to us first. We may be able to resolve your issue and get you up and running successfully.
8. Contact Support
For refund requests or questions about this policy, please contact us:
- Email: support@stemsplitterpro.com
- Response time: 2-3 business days
9. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of STEM Splitter Pro after changes are posted constitutes your acceptance of the modified policy.
10. Dispute Resolution
If you have concerns about a refund decision, please contact us with additional details. We're committed to working with you to find a fair resolution.